Certified Across the Stack. Trusted by the Best.
Claritel is built on a foundation of enterprise-grade security, regulatory compliance, and operational resilience, so you can focus on customers, not risk.
Compliance is a Discipline, Not a Checkbox
Claritel maintains active certifications across internationally recognized standards for quality, security, and data protection.
Quality
ISO 9001:2015
Claritel's quality management system is certified under ISO 9001:2015, ensuring that every process from product development to customer support delivery follows structured, measurable, and continuously improving standards.
Information Security
ISO 27001:2022
Claritel's information security management system (ISMS) is certified under ISO 27001:2022, the latest revision of the international standard. This covers the design, implementation, and operation of information security controls across our entire infrastructure.
Penetration Testing
VAPT Certified
Claritel undergoes regular Vulnerability Assessment and Penetration Testing (VAPT) conducted by independent third-party auditors. These assessments identify potential security weaknesses across applications, APIs, networks, and infrastructure before they can be exploited.
Audit
SOC II Type II
Claritel has completed a SOC II Type II examination, validating that our controls for security, availability, and confidentiality are not only designed effectively but have been operating consistently over an extended audit period.
Resilient Infrastructure for Disaster Recovery & Business Continuity Planning
Claritel's infrastructure is designed for uninterrupted operations — even when things go wrong.
Multi-location redundancy — Independent data centres with separate power and network paths across Mumbai, Noida, Hyderabad, and Bangalore.
Real-time replication — Database and application state replicated continuously across primary and standby environments.
Tested failover mechanisms — Regular DR drills ensure switchover happens within defined RTO and RPO targets.
Zero single points of failure — Load balancing, auto-scaling, and health-check monitoring across all critical services.
Features
Security at Every Layer of the Stack
From network perimeter to application logic, Claritel applies defense-in-depth across infrastructure, data, and access controls.
Role-Based Access Control
Granular permission management ensures users access only what their role requires. Admin, supervisor, and agent roles are clearly defined with audit trails on every action.
99.9% Uptime SLA
Claritel commits to 99.9% platform availability backed by a formal SLA. Infrastructure redundancy, auto-scaling, and proactive monitoring ensure operations stay uninterrupted.
Multi-Tenant Architecture
Logical isolation between tenants ensures each customer's data and configurations remain completely separated. Dedicated environments available for regulated industries.
VAPT & CIS Scoring
Regular third-party vulnerability assessments and CIS benchmark scoring ensure infrastructure hardening meets recognized security baselines continuously.
Dialer Encryption
All voice traffic is encrypted in transit. Call data, recordings, and CDR logs are protected using AES-256 encryption both at rest and in transit across all environments.
IPSec Tunnel
Secure site-to-site connectivity through IPSec VPN tunnels protects data in transit between Claritel's infrastructure and enterprise customer networks.
DNC List Compliance
Automated Do Not Call list scrubbing is built into the dialer workflow. Numbers on the DNC registry are blocked before outbound calls are placed, ensuring TRAI compliance.
Secure Cloud Hosting
Hosted on Tier III+ certified data centres (Yotta, CtrlS, Airtel Nxtra) with physical security, biometric access, 24/7 surveillance, and redundant power and cooling.
Audit-Ready at All Times
Comprehensive logging, change management records, and documentation ensure Claritel is always prepared for compliance audits and security assessments.
Build Customer Trust on a Foundation of Security
Talk to our team about how Claritel keeps your conversations secure and compliant.