Omnichannel Contact Centre Solutions to help you deliver fast, secure, and personal customer experiences. Fully secure and RBI-Compliant suite with AI-powered automation that builds trust, drives loyalty, and fuels growth across every channel.
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Features
Automate processes like document check follow-ups with auto dialers and transfer to agents if needed.
Handle FAQ, loan status, account balance, and navigate basic eligibility queries 24/7.
Routes promising leads to relevant desk teams instantly for a high-touch conversion experience.
Instantly reach out to applicants for document confirmation, quick eligibility checks, and application status updates at scale.
Protect both customers’ and agents’ privacy while discussing sensitive information, ensuring regulatory compliance.
Enable quick escalation to a live agent when a potential borrower struggles with self-service onboarding, reducing drop-off rates.
Segment accounts by DPD (days past due) and assign scripts tailored to engage for 30-day, 90-day, 180-day, 366-day overdue customers.
Assign overdue accounts automatically by risk bucket (e.g., 366, 190, 199 days) for faster broken promise follow-ups.
Auto dial and send pre-recorded reminders before due dates (pre-due calling), with number masking to maintain compliance.
Escalate high-value or high-risk accounts directly to collection specialists based on call outcome analysis.
Seamless user interface for direct call initiation to leads from sales dashboards.
Evaluate past call sentiment for bucket-wise call handling to improve recovery strategies.
Our contact center software for financial services improves your marketing and website efforts by automating inbound sales. When leads fill out your website form, a qualified agent calls them automatically within 5 to 15 minutes.
Boost sales with Claritel’s contact center suite. Use local phone numbers to triple answer rates. Increase agent efficiency by 30-60% with smart dialers. Our deep CRM integration gives agents the customer info they need to improve every sales call.
We improve customer experience by balancing self-service and personal help. Use our flexible IVR to customize after-hours calls and route customers to the right agent. Self-service bots handle simple tasks like claims, renewals etc.
With our solutions, you can send fast, automated renewal reminders via calls and SMS. We make collection calls 60% more efficiently and automate appointment settings using dialers and bots.
Mitigate Fraud and Compliance Risks
Identify Anomalies in Transactions
Improve answer rates on telemarketing campaigns
Auto-route client calls to their designated relationship manager
Enable better customer experience
Automate claims, renewals, and loan status inquiries and reminders
Mitigate Fraud and Compliance Risks
Data Encryption
