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Deliver Not Just Goods But Great Customer Experiences

Claritel helps Logistics brands manage customer queries, driver calls, delivery updates, partner coordination, and issue resolution with next-gen contact centers. Our solutions streamline communication across the entire Logistics network for better reliability and business growth.

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COMPLETE LOGISTICS JOURNEY SOLUTIONS

First-Mile & Acquisition

(Pickup booking, shipper onboarding, address validation, AWB creation)

  • Multichannel support
  • One-click pickup scheduling from CRM/OMS
  • Automated pickup confirmation & address verification
  • WhatsApp & Web chatbots
  • Number masking between customer, pickup agent & shipper
  • Click-to-call & callback for sales, onboarding & pickup queries
  • Lead routing based on service area, region & shipment type
  • Automated notifications for pickup ETA, pickup agent assignment & delays
  • AI knowledge base for onboarding agents & query resolution

Why leading logistics brands partner with Claritel

Faster pickup & delivery confirmations

Automated communication across customers, drivers & partners

Quick issue resolution with connected support teams

Unified visibility across shipments, SLA breaches & complaints

Lower support costs through AI-driven automation

Claritel Helps Logistics Brands Achieve:

Lower delivery failure rates & reduced RTO

Higher customer satisfaction with proactive updates

Better coordination between hubs, drivers & call center teams

Faster issue resolution with AI & automated routing

Stronger operational control across complex logistics network

Higher growth through reliable, tech-enabled delivery experience

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Go the Distance With the Most Reliable Logistics Contact Centre

Excited customer experiencing Claritel demo