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A Modern Contact Centre for Brands That Power Everyday Living

From installation to annual servicing, Claritel helps you with next-gen contact center and service partners support for your field technicians to deliver fast, trustworthy support for appliances used across Indian homes from ACs, fridges, TVs, washing machines, water purifiers, and more in Consumer Durable Industry.

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A Full Suite Designed for High Customer Loyalty

Frontline Support & Assisted Resolution

(Call Center + Retail + Service Center)

  • Inbound Customer Support - Offer last mile support to customers with number masking.
  • AI Assistance – Smart suggestions for diagnosing common appliance issues: AC not cooling, fridge leakage, TV display issues, washing machine vibration, etc.
  • Instant Product & Warranty Lookup – Retrieve serial number data, dealer invoices, purchase date, and AMC eligibility instantly.
  • Omnichannel Support – Handle calls, WhatsApp Voice & Chat bots, SMS, email, retailer queries & app chats from one place.
  • Smart Call Routing – Route issues to the right specialist: cooling appliances, AV products, kitchen appliances, water purifier teams, etc.
  • Unified Customer Profile – View installation details, service history, warranty coverage & technician notes.
  • Retail Store Support Tools – Allow electronics showroom staff to raise service tickets instantly for walk-in customers.
  • Automated Customer Notifications – Send real-time WhatsApp/SMS alerts for technician allocation, ETA, rescheduling, delays & completion.

Trusted Choice of Leading Appliance & Electronics Brands

Faster complaint resolution and shorter TAT for installations & repairs

Automated technician assignment for metros, Tier-1, Tier-2 & rural areas

Lower operational overhead through AI-led troubleshooting

Smooth communication between retailers, electricians, service centers, & customers

Higher customer satisfaction with proactive SMS/WhatsApp updates

Better visibility across warranty, AMC, and service workflows

Powering India’s Consumer Durable Brands With Faster, Smarter After-Sales Service

Improve first-contact resolution through localized AI troubleshooting & product insights

Keep customers updated with WhatsApp/SMS alerts for technician visits, delays & installation schedules

Deliver seamless service across channels—call center, dealers, showrooms, field technicians & service centers

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Transform Customer Service for Every Appliance Sold Across India

Excited customer experiencing Claritel demo