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A Complete CCaaS & Cloud Telephony Platform Built for High-Volume Ecommerce

Claritel helps E-commerce Brands respond instantly, simplify order issues, automate updates, and deliver a smooth buying experience; from browsing and checkout to delivery, returns, and loyalty.

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END-TO-END SHOPPING JOURNEY SOLUTIONS

Pre-Purchase & Acquisition

  • Multichannel Support
  • WhatsApp Chatbots
  • Click-to-Call
  • Lead Routing
  • Self Serve IVR
  • Auto Call Recording
  • Business Hours Controls
  • Call Forwarding
  • Call Conferencing
  • Broadcast Campaigns
  • Product Query Bots
  • Last Mile Delivery with Call Masking

Why leading E-Commerce brands choose Claritel

Convert more shoppers with instant help on any channel

Reduce cart abandonment with AI-driven reminders and support

Automate order, delivery & payment updates

Resolve delivery issues faster through connected logistics teams

Improve NPS & repeat purchases with proactive communication

Lower support costs with AI-led workflows

Claritel Helps Ecommerce Brands Achieve:

Faster resolutions & fewer repeat contacts

Lower cart abandonment & improved conversion

Fewer delivery failures & reduced RTO

Automated communication that reduces support load

Higher NPS through real-time, transparent updates

Better customer lifetime value through smart re-engagement

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Deliver Better Experiences With the Smarter Contact Centre Solutions

Excited customer experiencing Claritel demo