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From automation to insights, redefine what’s possible. Drive innovation with AI-powered solutions that seamlessly integrate into your workflows.

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Engage with Empathic & Intuitive Human-Centric AI Solutions
Deployed use cases

Where Claritel AI agents are already live

From always-on inbound service to renewals, collections and RAG-powered technical bots — production workflows built by combining Claritel’s voice, workflow and knowledge stack.

Inbound · 24/701

Always-on customer service

Handle inbound queries around the clock — before, during and after working hours — with a voice agent that resolves the routine and hands off the rest.

  • Order & parcel status, tracking and delivery ETAs
  • Post- and pre-working-hours pickups without a queue
  • Voicemail fallback when the customer is unavailable
100%Answer rate
Outbound · Sales02

Sales qualification & lead follow-up

Qualify inbound leads, answer product questions and keep the pipeline warm with reminders, follow-ups and reschedules — no SDR bandwidth needed.

  • Qualification bots for new inbound and web leads
  • Product & service queries (e.g. “can I send a parcel to Australia?”)
  • Follow-up, reminder and reschedule calls
<60sSLA to first touch
Outbound · Revenue03

Renewals, collections & payment recovery

Trigger the right conversation at the right moment across the renewal lifecycle — from expiry-bucket nudges to collections and failed-payment retries.

  • Renewal calling based on ± X-day expiry buckets
  • Payment-failure recovery and retry prompts
  • Collections outreach with promise-to-pay capture
↓ 70%Cost per contact
Outbound · Insights04

Feedback, alumni & KYC calling

Reach thousands post-service to capture NPS and structured feedback, verify retailer KYC and update alumni records straight into your CRM.

  • NPS and post-service feedback at scale
  • Retailer KYC verification calls
  • Alumni outreach with fields written back to CRM
4× vs SMSResponse captured
RAG · Self-serve05

Technical bot & appointment booking

A RAG-powered agent trained on your knowledge base — resolves technical FAQs, books counsellor appointments and fetches real-time data on the call.

  • FAQ, troubleshooting & roadblock resolution via RAG
  • Appointment booking, reminders and rescheduling
  • Real-time lookups (e.g. live gold rates, order status)
65%Self-serve resolution

Catch every compliance breach on 100% of conversations.

Claritel scores every call, chat and email against your checkpoints, auto-fails zero-tolerance violations, and gives you the evidence to back each decision.

IX-90388VoiceAgentEvaluatedZTP: mis-selling
CampaignSales · Claritel Postpaid
AgentSana Khan
CustomerM. Iyer · +91 99870 45521
Date23 Jul 2026, 09:55
Duration4:38
LanguageHinglish
TemplateOutbound Sales v2
Critical failAuto-failed by ZTP — Pitch adherence to approved offer, Pitch adherence to approved offer
Scored on 15 of 18 checkpoints · 3 n/a
Agent
Customer
Moments
0:00/4:38
Sana0:02
Good morning, main Claritel se Sana baat kar rahi hoon. Kya main Mr. Iyer se baat kar rahi hoon?
Opening & purpose
Customer0:08
Haan, bol raha hoon.
Sana0:12
Main aapke postpaid plan ke upgrade ke baare mein call kar rahi hoon. Do minute hain aapke paas?
Opening & purposeOpening & purpose
Customer0:20
Theek hai, lekin main apne current plan se kaafi khush hoon.
Sana0:28
Samajh sakti hoon. Ek baat puchhun — har mahine kitna data use karte hain aap?
Needs discoveryNeeds discovery
Customer0:36
Around 40 GB, aur calls bhi bahut karta hoon.
Sana0:44
Toh humara 599 plan perfect rahega — aur main aapko poore saal ke liye flat 50% off dila sakti hoon, guaranteed.
Pitch adherence to approved offerPitch adherence to approved offerOver-promising language
Customer0:54
Ek saal 50%? Yeh thoda zyada achha lag raha hai.
Customer skepticism
Sana1:00
Limited offer hai. Plan mein unlimited calls aur 3 GB daily milta hai.
Consent captureObjection handlingObjection handlingObjection handling
Customer1:10
Okay, aur switch kaise karun?
Sana1:16
Kya main is recorded line par aapki verbal consent le sakti hoon plan change process karne ke liye?
Consent capture
Customer1:24
Haan, main consent deta hoon.
Consent capture
Sana1:30
Dhanyavaad. Naya plan 24 ghante mein activate ho jayega. Aapko confirmation SMS mil jayega.
ClosingClosing
0/ 100
Overall quality
Parameter scores stand, but a zero-tolerance checkpoint failed — the interaction is a critical fail.
Compliance40%w 35%
States only approved plan pricing
Offer-accuracy v3 · AI28% override
0.0/10.5
Override:
No guaranteed-savings claims
Guarantee-claim v2 · AI19% override
0.0/10.5
Override:
Effectiveness70%w 40%
Experience83%w 25%
Moments — observed, not scored

Why Choosing Claritel Agentic AI is a Smart Decision?

Efficient Operations

Boost productivity and ease team workload by streamlining customer service, marketing, and sales operations through intelligent automation and process enhancement.

Lower Expenses

Reduce operational expenses with AI-powered optimization and automation to streamline workflows and lower overall costs.

Personalized Interactions

Provide personalized experiences that prove to your customers they’re genuinely recognized and appreciated.

Faster Resolutions

Drive higher customer satisfaction by delivering speedier query resolutions aided by AI assistance and actionable insights.

Secure & Scalable Cloud Telephony for Moments that Matter

Unlock Business Benefits by Unleashing AIXO Solutions

All Round Availability 

Guarantee round-the-clock support with smart virtual assistants that consistently deliver reliable support with no compromise on quality at any hour.

Team Upgrade 

Empower your team to deliver their best with smart insights, live call assist, and more to boost both efficiency and workplace satisfaction.

Enhanced Efficiency

Minimize repetitive workloads so agents can dedicate their time to more fulfilling and impactful customer interactions

starFAQ

Frequently Asked Questions

Claritel AI Agent handles repetitive, time-consuming interactions automatically, freeing up teams to focus on decisions and conversations that actually move the business forward.
Yes. Claritel AI Agent is designed to fit around your business, not the other way around. It can be tailored to your use cases and connected easily with your existing tools and platforms.
Data protection is built into Claritel from the ground up. Strong security frameworks and privacy-first practices ensure all information remains protected and compliant.
You can start by booking a demo. Our team will walk you through how Claritel’s AI-powered virtual agent can be configured to match your specific business goals.
Absolutely. Claritel provides hands-on assistance throughout the implementation process to ensure everything runs smoothly and delivers value from day one.
Claritel Gen-AI chatbots understand intent, context, and past interactions to deliver relevant responses instantly. They work across channels, support multiple languages, and smoothly hand over to human agents whenever needed.
Yes. Claritel chatbots integrate with CRMs and other business systems through APIs. This enables real-time data access, automated actions, and better visibility for support and sales teams.
By taking care of routine queries, reminders, and scheduling, Claritel chatbots reduce agent workload. At the same time, they surface customer context and insights during live interactions, helping agents resolve issues faster and more confidently.

We’ll Help You Find the Right Agentic AI Solutions

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