We Lend the Support Your Customers Can Bank On
Upgrade your Contact Centre Platform with our AI-powered support solutions designed to quickly connect customers to live agents, resolve issues with smart voice assistants, and more.
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Features
Powerful Features Built to Transform Banking Support
Designed for Data Protection
Our solutions are fully RBI and DPDP compliant with periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment.
Omnichannel Cloud Call Center
Manage remote sales and support easily with Claritel’s cloud call center for seamless customer engagement support across voice, chat, email, SMS, social media.
Phone Number Masking
Protect your customers’ privacy with call masking, keeping their phone numbers safe and secure from misuse.
CRM integration
Access and update customer account details, previous interactions, transactions, and complaints within a unified interface.
Automated Calling System
Our automated calling lets you set up calls that run on their own, saving time and making your business more efficient.
Missed Call Services
Engage customers simply by allowing them to give a missed call and instantly trigger a customized response.
Intelligent Call Routing
Route calls to the right departments or agents based on skills or query type.
Predictive, Progressive & Review Dialers
Automate to increase outbound call efficiency and reduce agent idle time.
OTP Service for Business
Secure your business by verifying your customers quickly and affordably with our always-on OTP service.
Interactive Voice Response (IVR)
Automated self-service options such as balance inquiry, transaction history, loan application status, etc.
Callback Management and Call Barging
Improve customer experience with callback options and supervisor interventions.
Real-Time Analytics and Reporting
Monitor agents' performance, call quality, customer satisfaction scores, and campaign effectiveness.
Why Claritel? Security, Reliability, and Scalability
Comprehensive Security & Compliance You Can Trust
We deliver robust security with ISO 9001, ISO 27001, and SOC II Type II certifications. Our platform undergoes rigorous internal testing and independent VAPT audits to ensure compliance. This comprehensive approach guarantees top-tier data protection and regulatory adherence.
On-Premise & Cloud Contact Centre
Our next-gen contact centre solutions are available with both on-premises and cloud-based suites with flexible deployment types.
Remote Banking Contact Center Solutions
Claritel's software enables agents to work seamlessly from anywhere, streamlining loans, customer relations, and payment reminders. It offers robust security and centralized control to protect banking operations.
Comprehensive Security & Compliance You Can Trust
We deliver robust security with ISO 9001, ISO 27001, and SOC II Type II certifications. Our platform undergoes rigorous internal testing and independent VAPT audits to ensure compliance. This comprehensive approach guarantees top-tier data protection and regulatory adherence.
On-Premise & Cloud Contact Centre
Our next-gen contact centre solutions are available with both on-premises and cloud-based suites with flexible deployment types.
Remote Banking Contact Center Solutions
Claritel's software enables agents to work seamlessly from anywhere, streamlining loans, customer relations, and payment reminders. It offers robust security and centralized control to protect banking operations.
Comprehensive Security & Compliance You Can Trust
We deliver robust security with ISO 9001, ISO 27001, and SOC II Type II certifications. Our platform undergoes rigorous internal testing and independent VAPT audits to ensure compliance. This comprehensive approach guarantees top-tier data protection and regulatory adherence.
On-Premise & Cloud Contact Centre
Our next-gen contact centre solutions are available with both on-premises and cloud-based suites with flexible deployment types.
Remote Banking Contact Center Solutions
Claritel's software enables agents to work seamlessly from anywhere, streamlining loans, customer relations, and payment reminders. It offers robust security and centralized control to protect banking operations.
Drive Agent Productivity while Delivering Great Experiences
Dispute Handling
Our smart classification helps you organize and keep track of disputes easily by automatically tagging them.
Email Automation
Save time and ensuring consistency by quickly reply to common disputes using suggestions and ready-made responses.
Dispute Resolution
Use a complete Customer 360 view to enable your team to resolve disputes faster and with a better understanding.
Smart Knowledge Base
GenAI-powered knowledge base that provides the right information at the right time.
We Help Deliver Exceptional Support with Flexible Integration
Data isn’t helpful if it’s hard to find. Claritel links with the CRM apps your team uses daily, giving fast and easy access to customer details. Having all your data in one place means better customer service. With our ready-to-use enterprise API integrations, you can bring together all your support tools and run your operations smoothly.
Advantages of AI-Powered Automation
Get ahead with AI-powered Real-time support via Live Chat, along with AI-powered Agent Assist and Co-pilot, Voice Bots, and Chat Bots to ensure your service is not just fast but thoughtfully curated for each customer’s journey. What’s more: WhatsApp Contact Centre, WhatsApp Voice Calls, WhatsApp Bots, Automatic Call Routing, Intelligent Workflow Automation
Remote Banking Contact Center Solutions
Claritel's software enables agents to work seamlessly from anywhere, streamlining loans, customer relations, and payment reminders. It offers robust security and centralized control to protect banking operations.
Intelligent Ticket Routing
Smart Routing
Customer 360 View
Seamless Call Handoff
Agent Suite
Smart Knowledge Base
We Help Deliver Exceptional Support with Flexible Integration
Data isn’t helpful if it’s hard to find. Claritel links with the CRM apps your team uses daily, giving fast and easy access to customer details. Having all your data in one place means better customer service. With our ready-to-use enterprise API integrations, you can bring together all your support tools and run your operations smoothly.
Advantages of AI-Powered Automation
Get ahead with AI-powered Real-time support via Live Chat, along with AI-powered Agent Assist and Co-pilot, Voice Bots, and Chat Bots to ensure your service is not just fast but thoughtfully curated for each customer’s journey. What’s more: WhatsApp Contact Centre, WhatsApp Voice Calls, WhatsApp Bots, Automatic Call Routing, Intelligent Workflow Automation
Remote Banking Contact Center Solutions
Claritel's software enables agents to work seamlessly from anywhere, streamlining loans, customer relations, and payment reminders. It offers robust security and centralized control to protect banking operations.
Intelligent Ticket Routing
Smart Routing
Customer 360 View
Seamless Call Handoff
Agent Suite
Smart Knowledge Base
We Help Deliver Exceptional Support with Flexible Integration
Data isn’t helpful if it’s hard to find. Claritel links with the CRM apps your team uses daily, giving fast and easy access to customer details. Having all your data in one place means better customer service. With our ready-to-use enterprise API integrations, you can bring together all your support tools and run your operations smoothly.
Advantages of AI-Powered Automation
Get ahead with AI-powered Real-time support via Live Chat, along with AI-powered Agent Assist and Co-pilot, Voice Bots, and Chat Bots to ensure your service is not just fast but thoughtfully curated for each customer’s journey. What’s more: WhatsApp Contact Centre, WhatsApp Voice Calls, WhatsApp Bots, Automatic Call Routing, Intelligent Workflow Automation
Remote Banking Contact Center Solutions
Claritel's software enables agents to work seamlessly from anywhere, streamlining loans, customer relations, and payment reminders. It offers robust security and centralized control to protect banking operations.
Intelligent Ticket Routing
Smart Routing
Customer 360 View
Seamless Call Handoff
Agent Suite
Smart Knowledge Base
Find Out How You Can Reduce Costs with Secure Support
Find Out How You Can Reduce Costs with Secure Support