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Create Exceptional Customer Experience with Claritel Contact Centre Solutions

Achieve high customer satisfaction scores and reduce workload with the Contact Centre of the future. Empower agents to create and exceed customer expectations with live agent assist, launch AI agents, and cover all channels from a single dashboard.

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Create Exceptional Customer Experience with Claritel Contact Centre Solutions

Features

Loaded with Features that Fuel Customer Excellence

Scalable Omnichannel

Centralise your customer communications from Voice, SMS, WhatsApp, and Social Media with a smart platform to manage all channels

Smart Dialers

Equip your sales team with dialers that enable them to fast-track sales, close leads, and help pace up processes and productivity.

Automated Routers

Enable faster and more personalized resolution, and improve operational efficiency with intelligent call distribution based on data.

Flexible Deployment

Go live with a few clicks with our ready-to-use connectors and integrations for your existing CRM platform.

Agent Performance Pack

Help your team reach peak productivity with smart insights on customers, call context, transactions, and ticket history etc.

Instant Reporting & Tracking

Manage & view agent performance with real-time performance details, queue status through a unified dashboard.

Actionable Data Assistance

Optimize operations with sentiment analysis & data to improve conversions, and elevate customer experience.

Service Sidekick/ Agent Assist

Enable your agents to resolve faster with smart AI suggestions, answers for common queries, and real-time data for an improved experience.

AI-Powered Automation

Improve efficiency and team performance with voicebots, Agentic AI, IVR rerouting, and automated bot-to-agent handoffs.

Why Choosing Claritel is a Smarter Move?

Orchestrate Omni-Channel Engagements

Drive agent productivity

Empower customers with self-service

Fortify your contact center

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Top Benefits Why Customer-Centric Businesses Choose Us

Smarter Workflow

Decrease inbound call volume & agent workload through our contact centre solutions

Higher NPS

Gain a competitive advantage with higher satisfaction scores, lower AHT, and higher FCR.

Agent Monitoring

Keep a track of agent performance with manager access to optimize processes and costs.

Single Tap Setup

Go live with our contact centre in minutes, no hardware setup or calibrations needed. 

Everything a Contact Centre Needs & More

Intelligent IVR

Delight customers with self-serve and multi-level IVR and bring down the cost per customer.

Smart Supervision

Improve agent performance and customer experience with built-in live tracking, sentiment analysis, whisper, and barge-in tools.

Auto Routing & ACD

Improve satisfaction scores, achieve shorter wait times, and balance agent workload with smart call distribution.

Mobile App

Provide remote access and enable work from anywhere with a mobile app that provides connectivity on the go.

Programmed Recording

Enhance quality and improve training with insights gathered from automated call recordings

Intelligent CTI

Sync call data with business databases and CRM systems for instant access and a better experience.

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Dialers that Add to Your Team’s Advantages

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Predictive
  • Scale with the fastest dialing mode & reduce agent idle time
  • Safely dial multiple phone numbers for each available agent
Progressive
  • Scale with the fastest dialing mode & reduce agent idle time
  • Safely dial multiple phone numbers for each available agent
Preview
  • Scale with the fastest dialing mode & reduce agent idle time
  • Safely dial multiple phone numbers for each available agent
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Frequently Asked Questions

We offer three flexible pricing plans to suit your business needs:
  • Basic Plan: ₹XXXX per user per month
  • Premium Plan: ₹XXXX per user per month
  • Enterprise Plan: ₹XXXX per user per month
Each plan is designed to provide scalable solutions and features that support your sales and customer service teams as they grow.
Claritel offers a robust set of features designed to optimize call center operations:
  • Skill-Based Routing
  • Agent Performance Analysis
  • Live Call Feeds
  • Call Barging
  • Call Whispering
  • Call Volume Analysis
  • Call Monitoring
  • Web Application
  • Call Queuing
These functionalities empower businesses to deliver efficient, high-quality customer service through intelligent routing, real-time call management, and comprehensive agent support.
When selecting the best call center software for your business, it’s important to consider a few key factors. The ideal solution should be purpose-built to meet your specific needs and provide all the necessary tools to empower your sales or customer service teams to excel.
A contact center software is an integrated communication platform that enables businesses and their agents to engage customers seamlessly across multiple channels, including voice calls, social media, video, chat, and more.
The best call center CRM is one that consistently receives positive reviews, offers a wide range of seamless integrations, and provides a dedicated, easily accessible support team to assist you and your agents whenever needed.
A cloud-based call center software is a smart investment for businesses aiming to cut costs associated with managing physical call center infrastructure and IT teams. Compared to traditional call centers, cloud solutions offer greater reliability and can be deployed much faster, enabling quicker scaling and improved operational flexibility.

Experience Your Smart Contact Centre in Action

Excited customer experiencing Claritel demo