Question 1

What is Claritel?

Accepted Answer

Claritel is an AI-powered customer experience platform combining cloud telephony, contact-center dialer, and conversational AI. It helps businesses run inbound and outbound voice, automate conversations, and integrate call data with their CRM from a single dashboard.

Question 2

Which industries does Claritel serve?

Accepted Answer

Claritel supports banking, fintech, insurance, healthcare, e-commerce, edtech, logistics, travel, and more. The platform is configurable for regulated industries that need data localisation, isolation, and audit-ready environments.

Question 3

Do I need on-premise hardware to use Claritel?

Accepted Answer

No. Claritel is cloud-native, so you can provision numbers, route calls, and scale agents without physical PBX hardware. You manage everything through the web dashboard and APIs.

Question 4

Can I keep my existing phone numbers?

Accepted Answer

Yes. Number porting is supported in most regions. Our onboarding team coordinates the port so your customer-facing numbers stay the same while the underlying telephony moves to Claritel.

Question 5

What can Claritel's AI agents do?

Accepted Answer

AI agents handle routine calls end to end — answering FAQs, qualifying leads, capturing details, and routing complex cases to human agents. They understand natural language and can act on your business logic and CRM data.

Question 6

How is Claritel priced?

Accepted Answer

Pricing is plan-based with usage components for voice minutes and AI interactions. See the pricing pages for current tiers, or contact sales for a quote tailored to your call volume and seat count.

Question 7

How does Claritel protect customer data?

Accepted Answer

Claritel applies separation across infrastructure layers, supports data localisation and controlled access, and runs audit-ready environments. Private-cloud and single-tenant deployments are available for stricter compliance needs.

Question 8

Which CRMs does Claritel integrate with?

Accepted Answer

Claritel connects with major CRMs to sync contacts, log calls, and trigger workflows. Visit the CRM Integration section for the current list of supported platforms and setup guides.

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