Unlimited users on every plan

These are subscription plans with a fixed validity period. When you activate a plan, you get the features, talk-time credits, and other benefits included in that plan for the applicable period. The plan does not renew automatically. Once your plan expires, you can manually renew it from the portal itself. You can also choose a different plan when renewing based on your changing business and calling requirements.

Every plan comes with a specific amount of talk-time credit. The credit system is simple: ₹1 = 1 credit = 60 seconds For example: • ₹1 = 1 credit = 60 seconds • ₹100 = 100 credits = 6,000 seconds • ₹1,000 = 1,000 credits = 60,000 seconds However, your actual credit consumption depends on the calling legs involved in a call and is calculated using a pulse-based billing system. Your portal provides visibility into your usage and remaining credits so you can monitor consumption.

Your plan allows you to add users without a separate per-user subscription fee, subject to the applicable plan terms. You can give access to multiple members of your sales, support, or operations team without purchasing an individual licence for every user. However, adding more users does not increase your plan's talk-time credits. If your plan includes 10,000 credits, those credits are available to the account and consumed by the users making calls through it.

KYC (Know Your Customer) is the verification process required for activating telecom and calling services. You may need to submit the required business and authorised-person information and documents. The general process is: 1. Provide the required details. 2. Upload the applicable KYC documents. 3. Submit them for verification. 4. Once verification is completed, the service can be activated. The time required can vary. Complete and accurate documentation helps prevent unnecessary delays.

Outbound Pro (OBD) is a solution for businesses that need to make outbound calls to a large number of customers or leads. Instead of an agent manually dialling every number, OBD automates the process using a predefined contact list and a configured calling workflow. It can be used for sales and lead follow-ups, customer notifications, payment and appointment reminders, surveys, renewals, service updates, and promotional campaigns.

Not necessarily. The right plan depends on your calling volume, team requirements, features, and business use case. If your requirements are straightforward, one of the regular plans may be sufficient. An Enterprise plan may be relevant for high-volume calling, large-scale OBD campaigns, multiple teams, advanced integrations, custom workflows, or specific enterprise-level support and configuration needs.

You can purchase DID numbers directly from the portal. Once you activate a plan, you receive the DID number(s) included with your plan. If you need more, you can purchase extra DID numbers at the quoted price. 1. Open the DID section in the portal. 2. Browse the available numbers and choose one. 3. Click "Purchase" and proceed. 4. The additional DID is added to your account and ready to use.

OBD (Outbound Dialer) automatically calls a predefined list of phone numbers instead of requiring agents to dial each number manually. When a customer answers, the call is connected to an agent or the configured IVR/voice flow. Unanswered or busy calls can be handled through configured retry rules, making it easier to run high-volume outbound campaigns efficiently.

Your plan validity and talk-time credits are separate. Every plan provides a fixed amount of credits. If you consume all the credits before your plan's validity ends, the remaining validity does not automatically give you additional credits. At that point you can add additional credits or renew/upgrade your plan from the portal. Since ₹1 = 1 credit, you can easily understand the value of your balance — though actual consumption depends on call legs and pulse-based calculation. Tip: For high-volume calling or OBD campaigns, monitor your credit balance regularly.