Route calls with an IVR menu
Modified on Mon, Jul 20, 2026
An IVR menu lets callers choose where they want to go. In the dashboard, open Call Flows and add an IVR step.
Record or type a greeting, then map each keypad option to a destination such as a queue, agent, or another menu.
Publish the flow and attach it to your number. Test by calling in and confirming each option routes correctly.
Did you find it helpful?
